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AirPortr Privacy Policy

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Portr Limited (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from or about you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We are the data controller of the personal data described in this privacy policy. Our company number is 08119088 with our registered office at 6-7 Rudolf Place, Miles Street, Vauxhall, London, SW8 1RP, United Kingdom.


We may collect and process the following data about you:

 Information that you provide by phone or by filling in forms on our site or services using Site). This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you create an account and when you report a problem with our Site; and we may ask further questions (for example, security questions), and collect information from your boarding pass, in the course of providing our services.

 Booking confirmations provided by airlines, based on the information that you give us.

 Photographs and x-ray images of baggage that we handle on your behalf, made and used for the purpose of co-operating with relevant customs and border control agencies.

 If you contact us, we may keep a record of that correspondence.

 Details of transactions you carry out through our Site and of the fulfilment of your orders.

 Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 Details of any errors which you have chosen to send to us.


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Site and to deliver a better and more personalised service. They enable us:

 To estimate our audience size and usage pattern.

 To store information about your preferences, and so allow us to customise our Site according to your individual interests.

 To speed up your searches.

 To recognise you when you return to our Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) – countries outside the EEA do not generally have data privacy laws as strict as those in the UK. It may also be processed by members of staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers or stored on our behalf by a reputable cloud service provider in our own secured area. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, we encrypt it before we store it. You are responsible for keeping this password confidential and we ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We use information held about you in the following ways:

 To ensure that content from our Site is presented in the most effective manner for you and for your computer.

 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

 To carry out our obligations arising from any contracts entered into between you and us.

 To validate your booking details with your airline.

 To co-operate with customs, border control and other governmental agencies in the UK and countries and territories from and to which you fly, including for customs, border control and security purposes.

 To allow you to participate in interactive features of our service, when you choose to do so.

 To notify you about changes to our service.


We may disclose your personal information to any member of our group from time to time, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may also disclose personal information to airlines and other “partner” organisations where it is necessary to do so for operational purposes; and to customs, border control and other governmental agencies in the course of co-operating with them. In particular, our ABCI Service (as defined in our terms and conditions) may involve disclosure of baggage photographs and X-ray images to the airline and disclosure of those photographs and images, and your responses to security questions, to customs and border control agencies. Where you are flying to or from destinations outside the EEA and using our ABCI Service, this may include disclosing your information to airlines, other “partner” organisations and governmental agencies in countries or territories outside the EEA.We may disclose your personal information to third parties:

 If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

 If Portr Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions; or to protect the rights, property, or safety of Portr Limited, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Save for these instances we will not share your personal information with anyone else.


We are entitled to process your personal information because our processing is necessary for the purposes of legitimate interests pursued by Portr Limited and the persons to whom we disclose your information which are not overridden by any prejudice to your interests or fundamental rights and freedoms. In particular, we have a legitimate interest in providing our services and co-operating with customs, border control and other governmental agencies. Some of our processing may also be required by law or necessary in order to perform out contract with you. We will only process your information to provide you with information, products or services that you request from us, or which we feel may interest you, on the basis of your consent. We require you to consent to our other processing as described in this privacy policy as a condition to provision of our services.


You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at In some circumstances you may have the right to object to other aspects of our processing of your personal data, or to require us to transfer your data to a replacement service provider. If you wish to exercise either of these rights at any time, again, contact us at Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


You have the right to access information held about you and to require us to correct inaccurate information. You can exercise these rights by contacting us at We will correct inaccurate data without charge.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments, requests and complaints regarding this privacy policy are welcomed and should be addressed to You also have the right to complain to the office of the UK Information Commissioner – its website is at